Terms & Conditions

Boutique Escapes
 

TERMS & CONDITIONS

 

What's included (group tours):

All hotel accommodations including all taxes. All breakfasts, meals as detailed on itineraries, with wine chosen by Boutique Escapes. All scheduled: tours, tastings and museums. A one-time group pick-up on day of arrival and a one-time group drop-off on day of departure to or from designated airport. Baggage transport. Ground transportation via private coach/van and only during Boutique Escapes scheduled activities. All gratuities for baggage and porters at hotels. All itinerary items are subject to change. In some instances hotel daily tax may not be paid directly by us and therefore clients must pay the hotel direct.

 

What's not included (group tours):

All airfare and airport taxes, including all local air fare during your Boutique Escapes vacation; any expenses not specified in the itinerary, such as telephone calls, fax, laundry, personal items and sundries, individual purchases, tour cancellation/health insurance, additional food and drink, including personally ordered wines- even if consumed in place of provisions provided on the tour, services or meals other than those specifically mentioned in the itinerary, gratuities to airport personnel and the coach driver.

 

Accommodations:

Hotel ratings are based on the visiting country's rating system; these may vary from North American standards. Bathrooms are all with private bathroom (toilet, shower and/or tub). A room booked as a “double room” – one bed - may have twin beds, that is two smaller beds substituted for the one bed. All hotels and tour descriptions in the brochure were accurate at the time of printing. Hotelkeepers have the right to make certain changes to their property; for example they can choose to improve or maintain the property without notice. Boutique Escapes cannot be held responsible for any inconveniences. Furthermore should for example, there be a breakdown of equipment and / or any other reason something is restricted or terminated, Boutique Escapes cannot be held responsible. Also, if because of circumstances beyond Boutique Escapes control, the hotel fails to provide the reservation, Boutique Escapes or its agents have the right to provide accommodations of a similar or higher category.

 

Prices:

Prices are current at time of printing and subject to change without notice. Prices are guaranteed 60 days from departure. Prices are in Canadian currency or U.S. dollars where noted and are per person, based on double occupancy.

 

Price increases:

Prices are subject to change at any time due to exchange rates or other factors, and are not guaranteed until 60 days before arrival. Should the cost of your trip increase by over 7%, you have the right to cancel your trip and obtain a full refund. A single supplement is charged to a client requesting a private room throughout a tour, please note that single rooms in Europe are often smaller, although they cost more per person.
 

Reservations/Deposit:

To reserve your group tour, we require a non-refundable deposit of $500 per person. The balance of your payment is due 60 days prior to departure; non refundable. For individual travel a $75 per person non-refundable deposit is required for bookings of less than $1000 per person; a $125 per person non-refundable deposit is required for bookings $1,000 to $2,999 per person; a $300 per person non-refundable deposit is required for bookings $3,000 to $4,999 per person; for bookings $5,000 per person and over, a non-refundable deposit of $500 per person is required.

 

Payments:

Should we not receive balance of payment 60 days prior to departure your space on the tour / travel service is cancelled, and your non-refundable forfeited. We accept VISA, MasterCard, American Express and personal cheques. Boutique Escapes reserves the right to decline a client, and the right to terminate a client's participation in a tour, if deemed necessary.

 

Exception - Overnight Train:

Should a client book an overnight train all travel services are due in full 90 days before the start of service and are non-refundable at this time.

 

Client cancellation:

If written cancellation notice is received 61 days or more prior to arrival, your deposit is forfeited. If written cancellation notice is received 60 days or less to arrival the full amount is forfeited.

 

Nexion Instant Travel cancellation:

We reserve the right to cancel any tour at any time for any reason, such as if there are too few participants, if the safety of our guests is in question, or the quality of our tour is in question, or for any other reason. If this happens, whenever possible we will attempt to notify you at least 90 days before departure. In the event of an Act of God, act of war, act of terrorism or comparable situation occurring 60 days or less prior to commencement of services, Boutique Escapes cannot be held financially liable. Refund (if any) will be assessed within 30 days of cancellation. For group tours we do not recommend non-refundable, advance-purchase air tickets, as we cannot assume responsibility for any loss incurred on account of such tickets.

 

Eligibility:

All group tour participants for wine touring must be minimum 21 years of age. Proof of age may be required.

 

Health:

By making a payment towards a tour, you certify that you do not have any physical condition of disability that would create a hazard for you or other clients, and that you understand that the health care standards of the visiting country may be different, such as hospital availability. Some facilities, on Boutique Escapes vacations, do not have elevators or related services with which to gain access and will not be accessible to some clients.

 

Customs and Immigration:

Should any country refuse entry of a Boutique Escapes client, for any reason, Boutique Escapes is not responsible and no refund is applicable.

 

Travel Documentation:

It is the client's responsibility to obtain, at their own expense, all documentation and vaccinations required by all relevant government authorities.

 

Standards:

Living standards and practices outside of Canada and the USA may be different. Examples of these are: sanitary conditions, hospital availability, health and medical care, local accommodations, transportation, electricity, food preparation and water quality. Boutique Escapes shall not be responsible for any claims, costs, damages, expenses, injuries or losses resulting from these differences.

 

Dress:

Dress attire is mostly casual, however, some dinners may require semi-formal attire. Please refer to itineraries.

 

Smoking:

Smoking is NOT permitted at ANY time the group is together.

 

Private pre-arranged transfers / tours / shore excursions:

Boutique Escapes assumes no responsibility for any costs incurred caused or associated with: flight/train/ship delays, missed connections, lost luggage, Customs delays or any other unforeseen event. No refund is applicable for transfers and you will be considered a “no show” should any of these events occur.

 

Nexion Instant Travel Roles and Responsibilities:

Boutique Escapes is a division of Nexion Instant Travel, a registered travel agency with the Travel Industry Council of Ontario. Boutique Escapes is not a hotelkeeper, sightseeing tour operator or transportation operator, all these services are provided by independent companies, herein known as service providers, over which we have no control. Boutique Escapes’ obligation towards the traveller is to make a reservation with the service provider and issue the payment for the service when due, prior to the traveller’s arrival. Since we have no control over the service provider we cannot assume responsibility for any errors, acts or omissions by the service providers, their employees nor any other person over which Boutique Escapes has no direct or immediate control.

 

Limitation of Liability & Release:

Boutique Escapes will not be responsible for any physical or mental injury or loss (including property stolen, lost or damaged) arising in connection with a client's participation in a Boutique Escapes vacation, however caused, even if caused by the negligence of Boutique Escapes, our employees, agents or independent contractors, unless caused by the reckless, wilful or fraudulent of Boutique Escapes staff period. Although Boutique Escapes makes every effort to ensure the agents we have chosen are responsible agents, we are unable, and do not have, control over them, and therefore cannot be responsible for their acts or omissions. The client agrees not to bring or maintain any legal action against Boutique Escapes, our employees or agents or independent contractors in respect of any such injury, loss or damage and release them from any such liability and any liability in respect of claims made against the client as a result of the client's actions on a tour. The client acknowledges and agrees that Boutique Escapes its directors, officers, shareholders, employees, agents, successors, assigns and independent contractors, shall not be liable or responsible for any claims, costs, damages, expenses, injuries or losses resulting from any Act of God, any act of war or terrorism, or any other unforeseen incident or circumstances. The contract and the relationship between the client and Boutique Escapes will be governed exclusively by Ontario law and will be binding upon the client's successors and legal personal representatives. Any dispute relating to the agreement or relationship between Boutique Escapes and the client or the tour will be resolved exclusively in the courts of the Province of Ontario.

 

Boutique Escapes, A Division of Nexion Canada is registered under the Travel Industry Act of Ontario (TICO) # 1549342
Boutique Escapes / Nexion Canada 235 North Centre Road, Suite 100 London, Ontario N5X 4E7 Canada
Phone: 905-830-4404 / Fax: 905-954-0192 / Toll free 1-800-756-3027

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